Chances are the first attempt at a design solution won’t be a home run. On the first go round, I usually have no problem shooting in the dark. Sometimes, people need to see something before they can explain what direction they want to go in. Seeing something visually can spark ideas. However, the amount of time playing the guessing game should be kept to a minimum. Creative clarity is more important than creative freedom. Clarity requires proper communication. So, here are some tips on how to communicate feedback to a designer.
Tip #1: Be As Specific As Possible
Provide context. Try to refrain some simply saying you don’t like a concept. Explain why you don’t like it. Provide examples that suggest more of the direction you’d like to see the project go toward. In my client questionnaire, I included a section that asks for the potential client to provide examples (from in and outside of my portfolio) that hint at what they’d like to see.
Tip #2: Be Inquisitive
Ask questions of the designer. You may be confused about a design decision and clarity on that decision may give you a better perspective. Learning the why sometimes can change a person’s mind on a design. Be open to discussion and seek to gain insight. Your vision and the designer’s expertise must come together for the project to work. A desire to understand and a spirit of cooperation are absolutely crucial.
Tip #3: Be Honest
Be upfront about what you want. Be honest yet respectful. Appreciate the time that went into creating the concept(s) but don’t be afraid to reveal what you don’t like. We want you to be satisfied with the service we provide. We can deal with honest, constructive feedback because it makes not only the project but us better at what we do.
Feedback is necessary to reach the ultimate goal. Designers and clients must be open-minded and listen to one another.